Frequently Asked Questions
Everything you need to know about your STRAYE experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days via UPS or USPS.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that certain limited-edition collaborations may be final sale.
How do STRAYE shoes fit?
Most of our sneakers fit true to size. If you are between sizes, we recommend sizing up for the most comfortable fit, especially in our high-top models.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay.
Can I change or cancel my order?
To ensure fast delivery, we process orders immediately. You can request a change or cancellation within 60 minutes of placing your order by contacting our support team.